Client Support FAQ

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Getting Started
How quickly can I get reports?

What do I need to get started?

What are the steps?

Will I get shipped anything?

Do I need genetics to use the Vitality™ Solution?

What does optional genetic analysis mean in the Vitality™ Solution?

What is the Healthoscopy™ and why is it important?

What are the clinical findings and why are they important?

What happens as I add more data? Can I get started and add more data?

Viewing My Reports
Where do I go to view my results?

I am clicking on "View Report" and nothing happens?

What is the difference between "Typical", "Slightly Increased", "Increased", "Elevated" and "High" on the disease risk estimates?

Nutrition Recommendations
How do you make the connection between my health data and assessments with my personalized nutrition recommendations?

Will I lose weight?

Do I need to see my doctor before I start your program?

How is my data protected? Do you store the data files?

How can I delete my Data?

How can I delete my payment information?

How can I close my account and delete my data?

Billing and Accounting
What is your refund policy?

Will my commercial health insurance or Medicaid/Medicare cover any of your fees?

Genetic DNA Processing
Is genetic data required to utilize the Vitality™ Solution?

Do I need a genetic file for the Complete Health Genetics report?

How long will it take for me to get my genetic results?

What is the process of providing my DNA information?

How do I upload my existing DNA data?

What if I have a DNA file from a service that is not listed on your vendors list?

I have an invalid category in a genetic report that I purchased. What does that mean?

I have a whole genome sequenced file in VCF format. Can you process it?

How do I download my DNA data file from Ancestry?

How do I download my raw genetic data file from 23andme?

How do I download my raw DNA data file from MyHeritage?

How do I download my raw DNA results file from FamilyTreeDNA (FTDNA)?

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